waiting waiting waiting...

[boodie]

Called IBM this morning, told they'd get in touch with the repair centre and find out what the 'other' was that they replaced and find out why the mainboard wasn't replaced when that was what was ordered.. Still waiting for them to ring me back.

Comments

[dharawal.livejournal.com]

because up until now, I havent had any problems with IBMs and I really like the Thinkpads, they have a great keyboard layout, and have been up untl this one, nothing but a joy.

[khakiwolf.livejournal.com]

Is it too late to take the laptop back for a refund? =)

[dharawal.livejournal.com]

they wouldnt give me one, until all avenues of repairs have been exhausted and then i'd get a replacement

[khakiwolf.livejournal.com]

Maybe you should consider getting your money refunded and buying a new laptop from a more reliable company. Sounds like the IBM laptop you purchased is ASS and you should go get one what works.

[socrateswarrior.livejournal.com]

I still love the term Inoperable Boodie Machine.
XD
-Matty

[cynicaloptimist.livejournal.com]

This one's added to my list of 'what does IBM stand for'

[dharawal.livejournal.com]

hehe

thanks hon..

[cynicaloptimist.livejournal.com]

boods, bitch and request a formal complaint about the repair centre. Demand the address of their manager and write. Front line support can be pains in the nether regions. In fact, if they won't tell you I may be able to look it up for you.

Customer satisfaction is one of the things that people get graded on and goes significantly towards bonuses, so make sure that you get your bitching in at any opportunity and it'll hurt them.

Why is it that when I wanted my old Win95 machine to be replaced, the bugger wouldn't break no matter how I mistreated it...

[dharawal.livejournal.com]

I had a bitch this morning, which is why they were going to ring and get their side of the repair, but i was distinctly told that the mainboard would be replaced.. and they cant possibly have tried to install anything after they 'reapaired' it or they would have seen the same error.

[elektron.livejournal.com]

Perhaps all they did was replace the air inside it with someone's bad breath <.

[lorriejharris.livejournal.com]

*shakes head*

You know..I work in a call center, and know that there is a "process" which everyone goes through to get something repaired. Frustrating as hell for the customers, true. But they are in the business to make money, so they have to go through the steps of work that will cost the company less in the long run.

However...that being said...I think they've gone to extremes with your problem.

[dharawal.livejournal.com]

yeah, the HD has been f/disked and wiped so many times it's not funny..