just.. dont ask

[boodie]

an hour on the phone to IBM.. they insist i need to update my bios.. and then reinstall and then test again..

bios updated, installing happening as we speak..

if this works, then this proves that whoever did the 'service' on my laptop, did NOT download and try to install any programs..

if the problem was the bios, and they didnt update it, then the same fault would have still been there.

I only got angry once this morning, when the tech started talking to me in that voice he probably reserves for morons and female callers/

UPDATE

Its now just after 3.30pm.. the bios was installed, windows installed again, the file they insisted i download to check downloaded and gee guess what IT DIDN'T WORK handed the whole schemozzle over to my friend Paul, whom i note didnt get patronised once, he went through the whole saga, and then they said... go on..guess what.. "they'd ring back"

UPDATE 2

Its now 5pm, they just rang back, and Paul went through the whole rigmarole AGAIN with another new tech, and she's going to get onto the repair place and find out exactly what it was they did, what they tested, and why they said it worked.. waiting for another call tommorrow...

Comments

[khakiwolf.livejournal.com]

Sounds like a bunch of assholes to me. I'm never buying an IMB computer/laptop after hearing about all your troubles.

[dharawal.livejournal.com]

i love the laptop, just after sales service leaves a lot to be desired

[sjwt.livejournal.com]

Ok,

This is what you do, it works for me.


Phone tech suport tommorw, first thign, as they open.

SAy in a louder then normal, straing to hodl back anger voice

"PUT ME THOUGH TO A SUPERVISOR"

dont take no or there not hear for an answer.

When you get though say the following

"Under Australian Consumre law i have the right to a refund, replace or Repare AT MY CHOICE, you know the 3 R's of consumer law id hope.. If my lap top is not working by 5pm tonight, I Shall expect nothing less then a full refund for it, including postage, i will not be paying to post this heep of junk back to you, pelase send a self addressed and payed mailing box to me.. and if you want any chance of me spending that repalcement mony on anohter POS from you guys you had better have a verry good deal going at 5PM tommorw, GOOD DAY TO YOU SIR"

[dharawal.livejournal.com]

i was thinking something like that, only i cant say 5pm, it has to go to brisbane to be repaired, and that wont happen in one day.

[sjwt.livejournal.com]

no it dosent, its your choice,
if they cant have it fixed that doy for you,
tell them you want a new one sent out STRIEGHT away,
if they even hint at not doign that tell them you want a referance number you can give to Consumre afairs...

Your money,
your product,
your rights.