yay and forsooth

[boodie]

Rang IBM this morning, got a female tech support this time, she listened to all that i'd done, read the report, asked one or two pertinent questions and said..

"It sounds like your NIC is faulty, let me arrange a time for the courier to come round and PICK up the laptop and we'll send it off to have the mainboard replaced"

All over and done with in 10 mins... courier arrived about 20 mins ago and laptop is on way to Sydney, turnaround time, 1 week.

Comments

[b-dingo.livejournal.com]

about bloody time! see, it's amazing what a female techie can do. =, actually listen! =o .. *hugs to a dragon*
There's a lesson learnt. Ask for her next time =b

[rallyfurre.livejournal.com]

...By Name!!

[funnelwebkitten.livejournal.com]

Well i know her name, but i dont think tech support works like that, i'm not even sure where the call centre is located, she didnt quite know where Tasmania was 8-)

[bobbain.livejournal.com]

Not a good thing to happen on your bird-day.

Semagic informed it is/was your bird-day so I figured I'd wish ye a hoppy one.

[funnelwebkitten.livejournal.com]

thanks bobbb

[caffeineninja.livejournal.com]

fraulein, fraulein, uber alles.... and so on ad nauseuem.

at least you got a resolution on it:)

[funnelwebkitten.livejournal.com]

yes, its been three weeks... just as well the calls to the support centre are free 8-)
\

[khakiwolf.livejournal.com]

Lemme guess... you'd been dealing with male asshole techs who's penises are so big with computer knowledge they wouldn't admit it was a hardware problem, right?

So nice you managed to get ahold of someone with a little commin sense there.

[elektron.livejournal.com]

Hardware problems are far more common than most people would think (and most computer manufacturers would like to admit). Especially bad RAM.